When President Rodrigo Duterte assumed office back in 2016, one of his promises was the creation of a call center where citizens could lodge their complaints against government agencies to help improve their services.
Besides the “8888” trunk line under the Office of the President, the Civil Service Commission (CSC) also has a dedicated platform specifically for customer complaints against erring government agencies, Contact Center ng Bayan (CCB).
In a recent report by the CCB, the CSC highlighted the top 10 outstanding government agencies when it comes to resolving customer concerns. The Land Transportation Office (LTO) is proud to announce that it has ranked 4th among other government agencies with the highest resolution rate.
The report was based on data between January to December of 2020. The report added that it “ensures that actions on public feedback are in compliance with the number of days required under Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act. To do such, the CCB regularly monitors the resolution rate of the concerns referred to by government agencies. Aside from regular follow-ups, the CCB is also persistent in sending bulk follow-ups on unresolved concerns.”
The CCB can be reached via text message at 0908 881 6565 or through email at [email protected]