Free emergency assistance on MPTC tollways during Undas

MPTC prepared for vehicle breakdowns

“Undas” is the traditional Filipino holiday of remembering their departed loved ones. During this traditional holiday, many families take this opportunity to go back to their respective home provinces, while others go on vacation to escape their busy lives in Metro Manila. Anticipating the high volume of vehicles that will use their facilities, Metro Pacific Tollways Corporation (MPTC), the operator of NLEX, SCTEX, CAVITEX, C5 Link, and CALAX, will be implementing their “Safe Trip Mo, Sagot Ko” program between October 29 to November 2, 2021.

For 12 straight years, SMSK has been the motorist assistance program of the MPTC meant to enhance all services along its expressway network for a safer and more comfortable journey.

With traffic growth of 10% anticipated in NLEX-SCTEX, traffic management teams will adopt extended working hours to closely monitor and manage the expected high volume of vehicles in Balintawak, Mindanao, Karuhatan, Bocaue, San Simon, San Fernando, Tarlac and Tipo.

Around 1,200 patrol crews, traffic marshals, security teams, and lane personnel will be deployed to ensure safety and provide immediate assistance to motorists. Emergency medical services and incident response teams will also be fielded at strategic areas of the expressways.

Due to the implementation of the Alert Level 3 in NCR, Cavite, and Laguna per the IATF’s latest resolution, average daily traffic in CAVITEX, C5 LINK, and CALAX is expected to increase around 11% to 15%. All Customer Service Centers in the said expressways will be operational 24/7 and ambulant tellers will be ready to assist motorists in cash lanes, and toll personnel will be augmented to assist motorists in RFID lanes.

Construction and lane closures along the mainline road of all MPTC expressways will be suspended from October 27 until November 2 unless safety repairs are necessary. For those traveling with Class 1 vehicles, MPTC offers free 24-hour emergency assistance and will be available from October 29, 6:00 a.m. to November 2, 6:00 a.m. 

Updated traffic situation will be posted on the company’s social media accounts, while the 24/7 Hotline (1-35000) will also be ready to address customer concerns.